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News & Updates sent May 4, 2022

Posted on May 4th, 2022

Dear Campus Community,

Please see below for important updates and resources.

CTCLINK OUTAGE NOTICE

ctcLink will experience periodic outages on Thursday, May 5 and Friday, May 6, followed by a complete outage over the weekend to bring deployment group (DG6C) colleges on to ctcLink. This impacts both student and employee ability to login to ctcLink or activate their account.

  • Thursday, May 5, 9:00 pm – Friday, May 6, 5:00 am: The Campus Solutions and Human Capital Management pillars will be unavailable during the maintenance period. Admissions (OAAP) and HighPoint Mobile HCX pages will be unavailable during the maintenance period. Canvas will not be impacted.
  • Friday, May 6, 3:00 pm – Monday, May 9, 7:00 am: The entire ctcLink environment will remain offline during the Weekend Conversion dates noted above. Canvas will not be impacted.

This is the last deployment outage, as after May 9, all colleges in our system will now be on ctcLink.  As an enterprise, web-based system we will have regular system outages for functionality and security updates, but most will be much shorter in duration than the deployment outages.

SUMMER AND FALL ENROLLMENT

Reminder that with the upcoming outage this weekend, we have moved back Summer and Fall enrollment to after the outage.  Enrollment dates/times will be available to students in ctcLink on Wednesday May 4.  Continuing student enrollment starts on Monday May 9, and then new advised/applied student enrollment starts on Wednesday May 18.

RESOURCES FOR EMPLOYEES

  • To provide clarity across the College, the Process Change Guide was created to outline changes to many common processes that have occurred since ctcLink implementation. Please note: this document will continue to evolve as changes occur, therefore it is recommended that staff save or bookmark this document in place of printing.
  • As a reminder, the ctcLink website is the first place you should look for help with ctcLink for both employees and students.  Please contact the IT Help Desk if you are unable to find what you need on the website, they will enter a ticket and escalate it to the correct support person.